Ensuring Security: Bolt Insight is now SOC 2® Type II Certified

BoltChatAI SOC 2®

We’re proud to announce that Bolt has successfully completed its System and Organisation Controls (SOC) 2® Type II examination. This milestone reflects our deep commitment to data security, privacy and operational excellence across everything we do, from AI-moderated qualitative conversations to global-scale quantitative research.

SOC 2® is an industry-recognised framework developed by the American Institute of Certified Public Accountants (AICPA), designed to evaluate how companies handle sensitive customer data. A Type II examination goes beyond point-in-time reviews. It assesses the design and ongoing effectiveness of internal controls over a defined period, verifying that robust systems are in place and work as intended.

As a platform built to connect brands with real human insight, we understand the responsibility that comes with handling participant responses, client data and proprietary research materials. Our systems, processes and infrastructure are designed with data protection as a core principle.

We have always ensured that:

  • Client data is never used to train our AI models, your data stays yours.
  • All participants provide clear, informed consent. Every conversation is private and secure from end to end.
  • We maintain rigorous controls covering access management, audit logging and data integrity.
  • Our AI moderator is purpose-built for research, with human-in-the-loop design ensuring relevance and oversight.

Our platform is used by global organisations like Danone, Haleon and Unilever to run everything from early-stage concept testing to multi-market meta-analysis. This SOC 2® Type II examination gives their teams, and all our partners, greater assurance that their data is being handled with the highest level of care.

“Achieving SOC 2® Type II is a significant milestone for Bolt,” says Hakan Yurdakul, CEO and Co-Founder. “It reflects our belief that ethical, secure and transparent AI should be the foundation of every insight platform. Our clients trust us with their data and this reinforces that trust.”

If you’re looking to engage in market research that’s smart, scalable and secure by design, we’d love to hear from you. Get in touch with the team to find out more about BoltChatAI.