Bolt
Case Study

From static personas to an always-on consumer intelligence engine

One of our technology clients had conducted extensive research into the gaming opportunity, yet their insights remained static and fragmented. What they needed was a way to continuously update audience segments and transform them into real-time innovation inputs.

Gaming controller and entertainment setup on a sofa

What We Did

  • Integrated quant, qual, UX, and customer feedback into one system via QualAI meta-analysis.
  • Built AI-powered dynamic personas: always-on, continuously updated, with a conversational interface for real-time insight generation.

Key Insights

  • Static personas become outdated, consumer needs evolve faster than traditional research cycles.
  • Friction, setup, lag, and discovery were identified as the biggest barriers to adoption in the living room gaming category.

Business Outcomes

  • 10x faster decision-making from weeks to minutes.
  • Turned segmentation research into an always-on decision engine.
  • Increased ROI of all past and future research through continuous reuse.