PRIVACY AND PERSONAL DATA PROTECTION POLICY
We, Bolt Insight Limited (“Bolt”), hereby inform you that we collect and process personal data in full compliance with the Regulation EU2016/679- General Data Protection Regulation, the Data Protection Act 2018 and other relevant UK legislations (“UK GDPR”).
Bolt’s contact details are as follows;
E-mail: [email protected]
Address: C/O Ida & Co, Building 3 Chiswick Business Park, 566 Chiswick High Road, W4 5YA London, United Kingdom
Web Site: www.boltinsight.com
Bolt runs various market research projects for global brands across industries. We create online surveys to collect authentic responses from consumers that fit the criteria provided to us by brands. We design customized questionnaires to ask for your feedback and opinions on different topics, such as new product ideas, personal preferences and shopping behaviour.
Bolt may collect, use, store, and transfer different kinds of personal data or information, which may be filtered or grouped into identity, contact, transaction, and technical data sets. We use this data to serve our legitimate business purpose, given your consent to participate and provide your personal information.
We offer innovative solutions to analyse data and provide meaningful insights to share with our clients, to efficiently help optimize business operations, product development, and decision-making.
If you engage with a brand that uses our Services (“Client”), we may collect;
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific web site feature.
If you visit our web site, we may also collect;
We use AI Chat Bot services in some of our surveys.
When you participate in AI Chat Bot surveys, the AI Bot asks you questions instead of the real person in the opened chat.
The data created with the answers given to these questions is deidentified and/or aggregated.
In these surveys, no data relating to an identified or identifiable natural person is collected or stored.
All questions asked by the Bot are prepared by Bolt and/or Client, or created by the Bot and are filtered according to content.
Yes, in our surveys and web site;
We may share your personal data with:
We may share your personal data with:
For Suppliers and Subcontractors
If you ask us not to share your personal data with such third parties we may need to cease to act.
If the law allows or requires us to do so, we may share your personal data with:
You have a right to request access to your personal data that we hold. Such requests are known as “Subject Access Requests” (“SARs”). Please provide all SARs in writing marked for the attention of Data Protection Officer, Bolt Insight Limited. To help us provide the information you want and deal with your request more quickly, you should include enough details to enable us to verify your identity and locate the relevant information.
DPA 2018 requires that we comply with a SAR promptly and in any event within one month of receipt. There are, however, some circumstances in which the law allows us to refuse to provide access to personal data in response to a SAR (e.g. if you have previously made a similar request and there has been little or no change to the data since we complied with the original request). We will not charge you for dealing with a SAR.
You can ask someone else to request information on your behalf – for example, a friend, relative or solicitor. We must have your authority to respond to a SAR made on your behalf. You can provide such authority by signing a letter which states that you authorize the person concerned to write to us for information about you, and/or receive our reply.
You have a right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed.
In certain circumstances you have a right to have the personal data that we hold about you erased. In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request.
In certain circumstances you have the right to block or suppress the processing of personal data or to object to the processing of that information. If you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate.
Where you have consented to our processing of your personal data, you have the right to withdraw that consent at any time.
We do not intend to use automated decision-making in relation to your personal data.
In accordance with the applicable regulations, you have the right to access, update or request deletion of your Personal Data as we explained above. And also, if you are not happy with our response or you think we have not complied with the UK GDPR in some other way, you can complain to us.
Please send your requests and your complaints to [email protected]. You can submit by filling this Complaint Form.
Further information is available on the ICO web site (www.ico.org.uk).